Thank you for your order on kooihaus.com! After placing your order, our diligent team will carefully handle and package your selected product with great care and attention to detail. Please allow our team up to 72 hours to pick and pack your order, ensuring everything is prepared to meet our high standards.

At Kōōihaus, we strive to get your order to you as quickly as possible. Orders typically ship within 72 hours of being placed. The shipping times do not include the order processing time. This time frame allows us to conduct quality assurance checks, pack the order, print shipping labels, and hand it over to our shipping company for dispatch. Please consider this processing time when calculating the total time it will take for you to receive your order. 

Once your order has been shipped, we'll send you an email with tracking details, allowing you to monitor its progress until it reaches your doorstep. 

Delivery timeframes may vary depending on your location.

FREE SHIPPING FOR OVERSEAS ORDERS

Enjoy the convenience of free shipping on all international orders. Whether your products are shipped from overseas, we are committed to providing you with a seamless shopping experience without any additional shipping costs.

Due to the ongoing global impact of COVID-19, logistics operations have faced significant challenges resulting in extended shipping times. We understand the inconvenience caused by these delays, and as a gesture to simplify your purchase experience, we have decided to offer free shipping on all overseas orders.

Estimated shipping times for overseas orders

United States, Canada: 8-15 business days
Australia, New Zealand: 14-18 business days
Europe: 8-15 business days
Rest of the world: 15-25 business days

AFFORDABLE SHIPPING FOR REGIONAL ORDERS (KŌŌI PRINT)

We have partnered with a global network of facilities worldwide. This allows us to offer fast and efficient shipping from your region with short delivery times. During the checkout process, you can choose from a range of shipping methods and express speeds, ensuring that your order arrives promptly and meets your specific needs.

Typically, it takes 3–7 days to process and fulfill your Kooi Print order before it is shipped out. The actual shipping time will vary depending on your location and can be estimated as follows:

United States: 3-4 business days
Europe: 6-8 business days
Australia: 2-14 business days
Japan: 4-8 business days
International: 10–20 business days

Important Notice regarding estimated shipping times

Kindly be aware that the estimated shipping times provided are based on typical conditions. During certain periods, such as holidays, there may be an increase in international shipping volumes, which can cause delays. Additionally, customs procedures in some countries may require additional time to clear and scan incoming packages, resulting in variations from the estimated shipping times mentioned above. We appreciate your understanding and patience in such situations.

Customs clearance

Please note that any delays caused by the customs department in your country are beyond our control, and we cannot be held responsible for them.

Great news! Your order is on its way! Once we hand over your order to our trusted delivery service, we'll promptly send you a shipping confirmation email. Inside this email, you'll find a tracking code. Simply use it on this page where you can stay updated with live tracking information and follow your package's journey in real-time.

In case you haven't received your shipping confirmation email yet, or nothing comes up when you track your order, there's a possibility that your order is not yet processed. Rest assured, once that time arrives, you'll receive your shipping confirmation email without delay.

Did your favorite item slip through your fingers, leaving you with a sense of longing? Fear not, for we constantly replenish our stock of all products. Keep a close watch on our website to stay informed about their upcoming availability. Remember, the world will soon regain its warmth as your desired item makes its triumphant return.

Please be aware that it is possible that you may incur customs duties and/or additional import fees such as VAT/Tax upon receiving your order. These fees are imposed by your country's customs and financial authorities and are beyond our control.

We recommend contacting your local customs office or relevant authorities to inquire about any applicable fees or regulations before placing your order. It is important to note that these fees, if applicable, are the responsibility of the recipient.

If you have any questions or need further assistance regarding customs duties or import fees, please feel free to reach out to our customer support team. We're here to help ensure a smooth and enjoyable shopping experience for you.

No, physical stores are not part of our retail approach. We operate exclusively through our online platform, providing you with convenient access to our products and services. You can browse, shop, and make purchases from the comfort of your own home, and we are always there to help.