Frequently Asked Questions (FAQ)
From curated products to curated content — we're here to help. Whether you're wondering how to shop, how to contribute, or how to collaborate with Kōōihaus™, this is where you'll find the answers. If you can't, just reach out.
Magazine, Kōōi Edit & Collaborations
Absolutely. We love collaborating with writers, photographers, and creatives who share our passion for intentional living. Reach out to us via the contact form or email [email protected] — we'd love to hear your ideas.
Yes, we welcome thoughtful and original content that aligns with our themes of mindful design, slow living, and creative inspiration. Reach out via the contact form or email [email protected].
Yes! If your space tells a story and reflects the Kōōi ethos, we'd love to see it. Use the submission form on our contact page or email [email protected] or DM us on Instagram @kooihaus.
Always. We believe in co-creation and feature limited collaborations in both our magazine and curated shop collections.
Yes — but Kōōihaus is now also a space to explore ideas, stories, and thoughtful inspiration. Our store is just one part of the Kōōi experience.
Shipping & Delivery
Orders typically ship within 72 hours of being placed. Once shipped, you'll receive an email with tracking details. Delivery timeframes vary depending on your location.
We offer free worldwide tracked shipping on all orders. No minimum order required.
Once your order ships, you'll receive a tracking email. You can also check your order status on our Track Your Order page.
United States, Canada: 7–12 business days
Australia, New Zealand: 7–12 business days
Europe: 7–12 business days
Rest of the world: 10–20 business days
General Questions
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other popular payment methods available at checkout.
Yes — we have a straightforward returns policy. Please visit our Returns & Refund page for full details.
You can reach us via our contact form, or email us directly at [email protected]. We respond within 1–2 business days.
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